RETURNS

We accept returns and exchanges for U.S. orders within 14 days of delivery.

Requests made after 14 days are not eligible for return, exchange or refund.

To be eligible for a return, items must be:

• Unworn and unused
• In their original condition
• Returned with original packaging
• Accompanied by proof of purchase

HOW TO REQUEST A RETURN

1. Log into your account via the profile icon on sarapatinojewelry.com
2. Open your order and select the item you'd like to return
3. Click "Request Return" and submit your request
4. Once approved, you'll receive a return shipping label via email. A $7 shipping fee will be deducted from your refund.
5. Ship your item within 5 business days of receiving the label
6. You can track your return status through your account and via email updates.

HOW TO EXCHANGE AN ITEM

Exchanges are not currently self-serve online. To exchange an item, return it following the steps above, then place a new order for the item you'd like instead.

REFUND PROCESS

Once your return is received and inspected, we will notify you of the approval status.

If approved:

• Refunds are issued to your original payment method
• Please allow 2–5 business days for processing after receipt
• Your bank or credit card provider may take additional time to post the refund

NON-RETURNABLE ITEMS

The following items are final sale and cannot be returned:

• Final Sale items
• Gift cards

REPAIRS

We’re happy to offer repairs on a case-by-case basis.

To request a repair, please email:

• A clear photo of the item
• A brief description of the issue
• How the damage occured
  

Send to: sara@sarapatinojewelry.com

Repair fees typically range from $10–$25, depending on the repair.